Privacy Policy

Last updated: 19 April 2026

Flowers Magazine respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, hold and disclose your personal information when you visit our website, purchase products or subscriptions, sign up to receive our emails, contact us, or otherwise interact with us.

By using our website, you agree to the collection and handling of your personal information in accordance with this Privacy Policy.

1. Who we are

Flowers Magazine operates this website and related services to provide products, subscriptions, content and customer support.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Email: editor@flowersmagazine.com.au
Postal Address: PO Box 558, Mossman, QLD 4873, Australia

2. The personal information we collect

We may collect personal information that identifies you or could reasonably identify you, including:

• your name

• postal address

• billing address

• shipping address

• email address

• phone number

• account or login details if you create an account

• order and transaction details

• products or subscriptions you purchase or show interest in

• communications you send to us

• device, browser and website usage information

• IP address and related technical data

We only collect personal information that is reasonably necessary for our business activities and for providing our products and services.

3. How we collect personal information

We may collect personal information:

• directly from you when you place an order, fill in a form, subscribe to emails, contact us, or otherwise interact with us

• automatically when you visit our website, through cookies, analytics tools and similar technologies

• from service providers who help us operate our website, process payments, deliver orders or provide marketing and technical support

• from third parties where you have authorised this or where it is otherwise lawful to do so

4. Why we collect, hold, use and disclose personal information

We may collect, hold, use and disclose your personal information to:

• provide products, subscriptions and services to you

• process orders, payments, shipping, returns and related transactions

• communicate with you about your order, subscription or enquiry

• send marketing emails and updates where permitted by law

• improve our website, products, services and customer experience

• maintain the security of our website and systems

• detect, investigate and respond to fraud, misuse or unlawful activity

• comply with legal obligations and resolve disputes

5. Direct marketing

We may use your personal information to send you marketing communications about our products, offers, updates or other content we think may interest you.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly. Even if you opt out of marketing, we may still send you service-related communications, such as order confirmations or important account information.

6. Disclosure of personal information

We may disclose your personal information to:

• payment processors and payment service providers

• website hosting and technology providers

• email marketing and newsletter platforms

• shipping, fulfilment and delivery providers

• IT, analytics and customer support providers

• professional advisers such as accountants, insurers or legal advisers

• government authorities, regulators or law enforcement where required or authorised by law

• other third parties where you have consented or where disclosure is reasonably necessary for providing our services

We do not sell your personal information.

7. Overseas disclosure

Some of the third-party providers we use to operate our website and business may store or process personal information outside Australia.

Where we disclose personal information to overseas service providers, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy law.

8. Cookies and analytics

Our website may use cookies and similar technologies to:

• help the website function properly

• remember your preferences

• understand how visitors use the website

• improve website performance and user experience

• support our marketing and advertising activities

You can usually modify your browser settings to refuse cookies, although this may affect how the website functions.

Flowers Magazine’s digital flipbook is hosted by Flipbooklets, a third-party platform based in the UK. When you view the digital magazine, Flipbooklets may use cookies that are necessary for the flipbook to function, along with optional cookies such as analytics, customisation, social media or targeting cookies.

Cookie preferences are managed through the Flipbooklets cookie pop-up. Readers can choose to decline non-essential cookies and continue with strictly necessary cookies only. You can read more in Flipbooklets’ Cookie Policy on their website.

9. Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for our business purposes and to meet legal, accounting or reporting obligations.

10. Access and correction

You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

11. Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details below.

We will consider your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner.

12. Third-party links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those third-party sites. We encourage you to review their privacy policies before providing them with your personal information.

13. Children’s privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children without appropriate consent.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations or privacy practices. Any updated version will be published on this page with the revised effective date.

15. Contact us

Flowers Magazine
Email: editor@flowersmagazine.com.au
Post: PO Box 558, Mossman, QLD 4873, Australia